When a client or worker cannot access the network connection there are meany methods to try and restore this. Get the client to turn off the Wi-fi and get them to wait 10-15 seconds and then get them to turn it back on. Then aim to isolate the issue. This can be done by connecting the device to the client or workers phone or see if other people who are connected to the network, if they are having the same issue. This allows us to determine if the issue is exclusive to the one device or not.
If it is only the one device then select forget and reconnect to the Wi-fi network. On Windows go to Settings, network & internet and re-enter the password and username.
If it’s affecting other devices then the issue is likely to do with the router or your internet provider.
If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!
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